Refund & Cancellation Policy

01Core Non-Refundability Policy

1.1 — Non-Refundable After Kickoff

All fees paid to Kriyon Group Private Limited are strictly non-refundable once a project kickoff has occurred or any project work — however minimal — has commenced. "Kickoff" and "commencement of work" include, but are not limited to, any of the following activities: initial discovery or strategy calls; preparation of project plans, timelines, or milestone documents; commencement of research or competitor analysis; creation of wireframes, mood boards, concept sketches, or brand explorations; any design mockup, prototype, or iteration; any line of code written for the project; any written content, copywriting, or script drafted; any video footage captured, edited, or processed; and any internal planning, briefing, or resource allocation performed by the Kriyon team. The fact that you have not reviewed or approved any of this work does not affect the non-refundable status of the fees paid.

1.2 — Advance Payments Are Always Non-Refundable

Advance payments and retainers paid to Kriyon Group Private Limited are non-refundable under all circumstances— including but not limited to a change of mind, change in business circumstances, failure to provide required assets, change in project scope, dissatisfaction with a preliminary concept (before revisions are attempted), or any other reason attributable to the client. Advance payments are collected to block the Company's time, allocate team resources, and cover initial planning costs. These costs are incurred immediately upon receipt of the advance and cannot be recovered regardless of subsequent events.

1.3 — Concept Rejections Do Not Entitle Refunds

If you reject an initial concept, design direction, or draft after it has been delivered, this does not entitle you to a refund. The correct process is to utilise your included revision rounds as defined in the SOW to redirect the work. Rejection of work without utilising the revision process is not grounds for a refund claim.

02Platform-Specific Refund Rules

2.1 — RepixelX Studio(Creative & Development Services)

• All project fees are non-refundable once work has commenced, as detailed in Clause 1.1 above.
• Milestone payments are non-refundable once the deliverables for that milestone have been shared for review, regardless of whether the client has formally reviewed them.
• If a client fails to provide required assets, feedback, or approvals for more than 30 consecutive days, Kriyon reserves the right to invoice for and retain all fees related to completed work to date, and the project may be marked as abandoned.
• Final source files, editable documents, and access credentials are delivered only upon receipt of full and final payment. Partial payment does not entitle the client to any files.

2.2 — OneLink(Digital Profiles & Landing Pages)

• All OneLink subscription fees and profile setup fees are non-refundable once the profile or page has been created and access has been granted to the client.
• If a subscription is cancelled mid-term, no pro-rata refund will be provided for the unused portion of the subscription period.
• If a OneLink account is suspended or terminated by Kriyon due to a violation of the Terms of Service (hosting illegal, defamatory, or infringing content), no refund will be issued.
• Downtime due to platform maintenance, third-party outages, or force majeure does not entitle subscribers to refunds or service credits.

2.3 — Edova (AI Education Platform)

• All Edova subscription fees, exam access fees, and institutional licensing fees are non-refundable once platform access has been granted or activated.
• Access to AI-generated exam content is considered "used" upon the first interaction with the platform, and no refund will be provided after that point.
• Kriyon does not guarantee any specific academic outcome, exam score, rank, or admission result from using Edova. Dissatisfaction with exam preparation outcomes does not constitute grounds for a refund.
• For institutional plans, cancellation mid-term will result in access being revoked at the end of the billing period with no pro-rata refund.

03Client-Initiated Cancellation & Kill Fee

3.1 — Cancellation After Kickoff

If you choose to cancel a project after kickoff, the following applies regardless of reason:

• All amounts already paid are retained by Kriyon and are non-refundable.
• A kill fee becomes immediately payable, representing the cost of work completed or scheduled up to the cancellation date, plus the opportunity cost of the capacity Kriyon had allocated to your project. The kill fee percentage is specified in your SOW (typically 25%–50% of the remaining unpaid project value). If not specified in the SOW, a kill fee of 30% of the total project value is deemed agreed.
• All work product, source files, and deliverables created up to that point remain Kriyon's property until the kill fee is paid in full. Kriyon is under no obligation to transfer any file, asset, or credential until all dues are cleared.

3.2 — Abandonment by Client

If a client fails to respond to communications, provide required assets, approve deliverables, or make milestone payments for a period exceeding 30 (thirty) consecutive calendar daysdespite follow-up communications from Kriyon, the project may be declared abandoned at Kriyon's sole discretion. In such a case, all fees paid are retained by Kriyon and no further work will be delivered without a fresh engagement agreement and payment.

3.3 — Kriyon-Initiated Cancellation

If Kriyon cancels a project due to circumstances wholly attributable to the Company (not including force majeure events or the client's breach), a proportionate refund of fees for work demonstrably not yet commenced may be considered at Kriyon's sole discretion, after deducting planning, resource allocation, and administrative costs already incurred.

04Mandatory Dispute Process Before External Claims

Step 1 — Formal Written Complaint

Send a detailed written complaint to kriyon@repixelx.tech with the subject line: "Formal Dispute — [Your Name] — [Project/Invoice Reference]". Your complaint must include: a clear description of the issue; the specific amount in dispute; the invoice or project reference number; copies of any relevant communications; and your proposed resolution. Verbal complaints, WhatsApp messages, social media posts, and phone calls do not constitute a formal dispute notice under this policy.

Step 2 — Kriyon's Investigation Period

Upon receipt of your formal written complaint, Kriyon will: acknowledge your complaint within 48 business hours; investigate the matter including reviewing all project communications, delivery records, and payment history; and respond with a formal written position within 14 (fourteen) business days.

Step 3 — Good Faith Resolution Window

Both parties shall engage in good faith written communication for a further 14 (fourteen) business daysfollowing Kriyon's formal response, to attempt to reach an amicable resolution. This makes the total mandatory internal resolution window 30 days from receipt of the complaint, as required before any external escalation.

Step 4 — Escalation (if unresolved)

Only if the dispute remains unresolved after the full 30-day internal process may either party escalate to arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue in Jammu, J&K, India, as detailed in the Terms & Conditions (Document 01). External claims filed without completing this mandatory internal process may be dismissed on procedural grounds and Kriyon will actively contest any such premature filing.

05Evidence Kriyon Maintains for Every Project

Kriyon Group Private Limited routinely maintains the following records for every client engagement to protect both parties in the event of any dispute:

• Signed project proposal or scope document
• All payment receipts, bank confirmations, and GST invoices
• Complete email thread from initial brief to final delivery
• All design files, development commits, and version histories with timestamps
• Delivery confirmation emails with attached deliverables
• Screenshots and screen recordings of completed work where applicable
• Project management logs showing task progression and milestones
• Any revision requests and the responses provided
• This signed Refund Policy and Terms & Conditions (where a signed acknowledgment was obtained)

This evidence will be presented in full in any dispute proceedings to demonstrate the value delivered, the work completed, and the client's acceptance of the applicable terms at the time of engagement.